Flick’s TV & Appliance

Published: 06-Nov-2014


Name:
Mr. Alan Flick

Company:
Flick’s TV & Appliance

Address:
16593 Conneaut Lake Rd.
Meadville, PA 16335-7301

County:
Crawford County

Website
www.flickstvandappliance.com

Industry:
Retail

Year Founded:
1978

Consultant's Name:
Amanda Flick

SBDC Assistance:
Employee handbook, job descriptions, standardized office forms

Additional Partners:
None

Gannon University SBDC
120 West 9th Street
Erie, PA 16501
Phone: 814-871-7232
Email: gusbdc@gannon.edu

Background:

Flick’s TV & Appliance is a family-owned, discount TV, appliance, service, and parts store in Meadville, PA. Since 1978, Flick’s TV & Appliance has served customers in Crawford, Erie, and Mercer counties, offering competitive prices, unparalleled customer service, and top notch repairs.

Since assuming ownership of the company from his father, it has been Alan Flick’s goal to continually grow the business in a manner that serves the customers’ needs, provides a pleasant, rewarding place to work for the employees, and assures profitability.

In 2013, he expressed interest in taking the necessary steps to structure the business so as to better define staff responsibilities and clarify expectations. This would be the first step in establishing an environment that would result in better leadership on the part of Mr. Flick and also promote better communication and performance among staff members. Mr. Flick’s goal was to present clearly defined and measurable guidelines for all staff members that would provide a more efficient, productive, and rewarding environment.

Assistance Requested/Provided by the SBDC:

Mr. Flick’s initial introduction to the SBDC occurred when he contacted the Crawford County outreach office in 2010 for financial presentation assistance so he knew exactly where to turn for help in 2013. He requested assistance in creating an employee handbook stating the basic policies and procedures for all employees at Flick’s. In addition to the manual, job descriptions were written for all staff positions, standardized forms for requesting time off and performance evaluations were also created. These materials allow Mr. Flick to better select, manage, and evaluate his employees moving forward.

Outcome and Impacts:

In November 2013, Mr. Flick presented the new job descriptions and handbook to his employees. He first allowed them to review it on their own and then he had an all-staff meeting to review it and answer their questions. Some of it was met with hesitation, but overall, the staff was optimistic about the implications of the new policies and procedures. Mr. Flick also gave each staff member the opportunity to write their own job description and talk with him regarding any additions or changes that should be made to the ones that were written with SBDC guidance. The staff appreciated the consideration of their input. Mr. Flick is now positioning himself to be able to replace a key employee who is nearing retirement and to hire a few additional staff members to more evenly distribute responsibilities among the existing employees.